VANI LUXE LIVING SDN. BHD.
1700065-X / 202601037970
26 B, JALAN JAMBU 6, TAMAN KOTA MASAI, 81700 PASIR GUDANG, JOHOR
vani_luxe_living@outlook.com
vaniluxeliving.com
Shipping Policy
Orders are processed after payment confirmation and shipped to the delivery address provided by the customer during checkout or order confirmation.
Processing and delivery times may vary based on stock readiness, order volume, courier schedule, destination, public holidays, weather, traffic conditions, service disruptions, and other circumstances outside our direct control.
Customers must provide accurate recipient names, phone numbers, full delivery addresses, postcode, and any important delivery instructions. Extra charges or delays may apply if a parcel is returned, held, redirected, or delayed because of incorrect or incomplete information.
Curtains, blinds, rods, panels, and window-covering accessories may require protective packing depending on size, weight, fabric, length, hardware parts, and packaging requirements.
After shipment, courier tracking information may be provided where available. Customers should monitor the tracking status and respond promptly to courier calls, delivery attempts, or collection notices.
Customers should inspect parcels promptly after delivery. If the outer packaging is badly damaged, opened, wet, or appears incomplete, customers should keep the packaging and take clear photos before disposing of anything.
If a parcel arrives damaged, incomplete, or with an incorrect item, customers should contact us within 24 hours with photos of the item, outer packaging, inner packaging, waybill, and order details so we can review the case.
Delivery delays caused by courier operations, incorrect addresses, missed delivery attempts, customs or regulatory checks, or events outside our control do not automatically qualify for cancellation once an order has been shipped.
For questions about this policy or an order, customers may contact us at vani_luxe_living@outlook.com.